How Can We Help You?

Open MediPing and tap Add Medication on the home screen. Enter the medicine name, dosage, and frequency. Then choose your preferred reminder times and tap Save. You'll receive a notification at each scheduled time.

Yes — there's no limit to the number of medications you can add. Each medicine gets its own schedule, so you can mix daily, weekly, or custom-interval reminders all in one place.

MediPing logs the missed dose in your adherence history. You can mark it as taken retroactively or skip it. The app will continue sending future reminders as scheduled and your history is always visible in the Log tab.

Tap Checkups in the bottom navigation, then + Add Checkup. Choose the type of appointment (e.g. dental, blood test, GP visit), set the date and time, and select how far in advance you'd like to be reminded — options range from 1 hour to 7 days before.

Yes. Go to Settings → Integrations → Calendar Sync and grant calendar access. MediPing will then add all your checkup appointments directly to your device calendar so they appear alongside your other events.

Go to the Prescriptions tab and tap the + button. You can take a photo directly with your camera or choose an existing image or PDF from your gallery. MediPing will store it securely and attach it to the relevant medication if it matches one in your list.

Absolutely. All prescription documents are encrypted end-to-end using AES-256 encryption. Your data is stored on secure servers and is never shared with third parties or advertisers. Only you can access your prescriptions.

Yes. Open any prescription and tap Share. You can send it via email, messaging apps, or generate a secure time-limited link that your doctor can open without needing a MediPing account.

Yes. Go to Settings → Family Profiles and add a new profile for each family member. You can switch between profiles from the home screen. Each profile has its own reminder schedule, medication list, and prescription vault.

On the login screen, tap Forgot Password? and enter your registered email address. You'll receive a reset link within a few minutes. If you don't see it, check your spam folder or contact support.

Go to Settings → Account → Delete Account. You'll be asked to confirm your password. Once deleted, all your data — including medications, prescriptions, and history — is permanently removed from our servers within 30 days.

First, check that notifications are enabled for MediPing in your phone's Settings → Notifications. Then verify the reminder is active in the app (toggle should be on). Also ensure Do Not Disturb mode isn't blocking alerts. If the issue persists, try reinstalling the app.

Yes — core reminder functionality works fully offline. Your medication schedules and local alerts are stored on-device. Cloud sync (for prescriptions and cross-device access) requires internet, but you will never miss a local reminder due to connectivity issues.

Try force-closing the app and reopening it. If the issue persists, check for an update in the App Store or Play Store. Still happening? Go to Settings → Help → Send Diagnostic Report in the app — this gives our team the details needed to fix your specific issue quickly.